Terms and Conditions

01Introduction

These Terms and Conditions (“Terms”) are an agreement between you and GNOG CAN Ltd., the operator of Golden Nugget Online Gaming. They govern your use of goldennuggelcasino.com and of any account you hold with us, and take effect on November 5, 2026. By creating an account or using the site, you agree to these Terms, to our Privacy Policy and Cookie Policy, and to the rules of each game you play. If you do not agree, please do not register or use the service.

Online casino gaming in Alberta is regulated. These Terms are written to reflect the requirements of the regulator and the market entity, and where a requirement of law or of the regulator conflicts with these Terms, the requirement of law prevails.

Gambling involves the risk of losing money. It is a form of entertainment, not a way to earn income. Please read our Responsible Gambling page before you play.

02Definitions

• “Account” — the personal player account you open with us to play real-money games.
• “Balance” — the funds in your account, in Canadian dollars (CAD), available for play or withdrawal.
• “Games” — casino games offered on the site, including slots, table games, jackpot games and live dealer games.
• “Operator”, “we”, “us” — the operator of the platform described in Operator Information.
• “Player”, “you” — an individual who holds an account and accepts these Terms.
• “Regulator” — Alberta Gaming, Liquor and Cannabis Commission (AGLC); “Market Entity” — Alberta iGaming Corporation (AiGC).
• “Responsible gambling tools” — deposit, loss and time limits, breaks and self-exclusion available in your account.

03Operator Information

Golden Nugget Online Gaming is operated by GNOG CAN Ltd., registered with the Alberta Gaming, Liquor and Cannabis Commission (AGLC) as an iGaming Operator. GNOG CAN Ltd. offers Golden Nugget Online Gaming at goldennuggelcasino.com under an operating agreement with the Alberta iGaming Corporation (AiGC). When you open an account, your contract is with GNOG CAN Ltd. and no other company.

Support: support@goldennuggelcasino.com · Complaints: complaints@goldennuggelcasino.com · Post: GNOG CAN Ltd., Suite 2700, 225 6th Avenue SW, Calgary, Alberta T2P 1N2, Canada.

04Alberta Jurisdiction

The service is intended only for players who are physically located in Alberta, Canada. The regulated online gaming market in Alberta is established under the iGaming Alberta Act and the Alberta iGaming Corporation Act, and is supervised by Alberta Gaming, Liquor and Cannabis Commission (AGLC) under the Gaming, Liquor and Cannabis Act, the Gaming, Liquor and Cannabis Regulation and the AGLC Standards and Requirements for Internet Gaming. Alberta iGaming Corporation (AiGC) conducts and manages the market.

You must not use the service from outside Alberta, or use tools such as VPNs, proxies or location-masking software to appear to be in Alberta. Bets placed in breach of this rule may be voided and the account suspended.

05Eligibility

To open and use an account, you must:

• be at least 18 years old;
• be physically located in Alberta whenever you play for real money;
• act on your own behalf, using your own funds and payment methods;
• not be self-excluded, whether through our tools or an applicable Alberta exclusion program;
• not be prohibited from participating by law, by the regulator or by your role (for example, staff of the operator or of game providers where restrictions apply).

We may ask you to prove your eligibility at any time and may close accounts that do not meet these conditions.

06Minimum Age

The minimum age to gamble online in Alberta is 18. Every visitor confirms their age at the age gate, and every player’s age is verified during identity checks before any deposit or withdrawal.

Accounts opened by anyone under the minimum age will be closed. Any deposits will be returned where the law allows, and any winnings will be voided. If you share a device with minors, please use parental control software and never leave your account signed in.

07Account Registration

You may hold only one account. When you register, you must provide accurate, complete and current information — your legal name, date of birth, email, residential address and phone number — and keep it up to date. You are responsible for keeping your password confidential and for all activity on your account.

Accounts are personal and cannot be transferred, sold or shared. If you suspect unauthorized access, change your password and contact us at support@goldennuggelcasino.com straight away. Duplicate accounts may be closed and merged into the first account opened.

08Identity Verification

We are required to verify the identity and age of every player. Before your first deposit or withdrawal, you will be asked to complete verification in your account, which may include an electronic check and, if needed, uploading government-issued photo ID or proof of address.

We may request further documents at any time, including source-of-funds information where anti-money laundering rules require it. Until verification is complete, deposits, play or withdrawals may be restricted. Providing false or altered documents is a breach of these Terms and may be reported to the appropriate authorities.

09Geolocation Requirements

Real-money play and deposits are allowed only while your device is physically located in Alberta. We confirm this with your device’s location services — your residential address or the province you enter at registration is not accepted as proof of where you are. A confirmed check is valid for 30 minutes and is repeated during your session; you must allow location access in your browser or device for it to work.

A check fails if the position is outside Alberta, if the reading is not precise enough, or if your device signals do not match the reported position, which is typical of VPNs, proxies and location-spoofing apps. While a check has failed or expired, no new real-money round or deposit can start; you can still sign in, view your history, manage limits and withdraw. We keep only the result of each check and its time, as described in our Privacy Policy.

10Deposits, Balance and Fees

Deposits are made in CAD from your account cashier, after your identity is verified and your Alberta location is confirmed. The methods, amounts and processing times are:

• Fees. We do not charge fees for deposits or withdrawals. Your bank or card issuer may charge its own fees, for example a cash-advance fee on some credit cards.
• Own funds only. You may only use payment methods registered in your own name. Deposits must be intended for play; we may refuse or return deposits that are not.
• Deposit limits. Every deposit is checked against your daily, weekly or monthly deposit limit, including requests still being processed. A deposit that would exceed the limit is refused.
• Double-charge protection. Each deposit request carries a unique reference; if the same request is sent twice, it is processed once.
• Balance. Your balance is held by GNOG CAN Ltd. in CAD, kept separate from operating funds, and changes only when a deposit is confirmed by the payment processor, a round is settled, or a withdrawal is requested or returned. It does not earn interest. Every movement is recorded in the transaction history in your account.
• Refunds and chargebacks. A deposit made in error can be refunded to the same method if it has not been played. Please contact us instead of starting a chargeback; a chargeback on a legitimate deposit may lead to the account being suspended while it is investigated.

11Withdrawals

You may withdraw your available balance once your identity is verified. Withdrawals are paid to a method in your own name — where possible the one you deposited with — within the limits in the table above. The amount is reserved from your balance as soon as you request it, so it cannot be played or withdrawn twice; while the request is still in review you can cancel it and the money returns to your balance.

We review withdrawal requests within 24 hours; the payout time of the method then applies. We may delay a withdrawal while we carry out security, verification or anti-money laundering checks, and we will tell you if more information is needed. Winnings obtained in breach of these Terms or the game rules may be withheld. Withdrawals remain available during a break or self-exclusion and after you close your account.

12Casino Games and Game Rounds

Each game has its own rules, paytable, bet limits and return-to-player (RTP) figure, published in our Casino Rules and in the game’s information screen. By playing a game, you accept its rules. Outcomes of digital games are determined by certified random number generators supplied by approved game providers, and games are offered in Alberta only in versions certified for the market.

• Placing and settling bets. A bet is accepted only once the game confirms it. The stake is taken from your balance when the round starts and wins are credited when the round is settled. The record held on the game provider’s server determines the result.
• Technical failures. A malfunction voids all affected plays and payouts, and stakes on affected rounds are refunded. If your connection drops, the round is completed on the server and its result is shown in your round history.
• Cancelled bets. If a round is cancelled by the provider, all bets on it are void and stakes are returned.
• Obvious errors. If a game displays or pays a result that clearly differs from its published rules, the result under the rules applies and incorrect credits may be corrected.

No game or strategy can change the odds or ensure a win; results are random and past results do not affect future ones. Each round you play — stake, result, win and status — is listed in your account.

13Live Casino Games

Live dealer games are streamed in real time from studios operated by approved providers. Bets must be placed before the betting window closes, as shown on screen; late bets are not accepted. The result recorded by the studio’s system is final.

If your connection drops, bets already accepted are settled according to the round’s result. If the stream or studio has a technical fault, the round may be cancelled and the stakes returned, according to the provider’s rules. Abusive language in live chat is not allowed and may lead to chat or account restrictions.

14Promotions

There are currently no active promotions on the platform. We do not advertise bonuses that are not available.

If we offer a promotion in the future, it will be opt-in only: you will have to choose to take part, and it will be published with its full terms before you join. Those terms will state, at a minimum, who is eligible, the eligible and excluded games, any wagering requirement and the contribution of each game type, the start and expiry dates, any maximum stake or win, the conditions for withdrawing winnings from the promotion and how and when the offer can be cancelled. An offer that has ended is removed from the site straight away and is never shown as active. Promotions are not advertised to minors, do not promise wins and follow AGLC advertising standards. Promotion terms will be written in plain language and will form part of these Terms.

Promotions will never be offered to self-excluded players, to players on a break, or to anyone under 18, and will follow AGLC advertising and inducement standards. We may withdraw a promotion from a player who abuses it, for example by using several accounts.

15Responsible Gambling

The following tools are available in your account. They are stored and enforced on our servers, so they apply to every game and on every device you use:

• Deposit, loss and time limits — daily, weekly or monthly. A lower limit takes effect immediately. An increase or removal takes effect only after a 7-day cooling-off period, and the current limit stays in force until then.
• Reality checks — a reminder every 15, 30, 60 or 120 minutes showing how long you have been signed in, with options to continue, take a break or log out.
• Breaks (“cooling-off”) of 24 hours, 7 days, 30 days or 6 weeks. During a break you cannot play or deposit and receive no marketing; you can still sign in to withdraw. A break cannot be shortened.
• Self-exclusion of 6 months, 1, 3 or 5 years, described in the next section.

Please play only when you are fit to play — not when tired, upset, under the influence of alcohol or drugs, or trying to win back losses. We may contact you, suggest tools or limit your account if we see signs of gambling harm. Support organizations are listed on our Responsible Gambling page.

16Self-Exclusion

You can self-exclude for 6 months, 1 year, 3 years or 5 years in your account or by contacting support. A self-exclusion cannot be shortened or cancelled once it starts. During self-exclusion you cannot play, deposit or open a new account — registrations matching an excluded player are refused — and all marketing stops immediately.

Alberta also runs the AGLC Self-Exclusion Program, which covers registered iGaming sites as well as land-based casinos and racing entertainment centres. Self-exclusions made in your account are passed to AGLC, and players enrolled in the AGLC program are refused access for the period of their agreement. AGLC sets the periods and conditions of its program.

Your remaining balance is not forfeited: you can withdraw it at any time during the exclusion, or ask us to return it to your verified payment method. When the period ends, the account does not reopen automatically. You must contact us; we confirm that no AGLC exclusion still applies, may apply a 24-hour waiting period and offer limits before access is restored.

17Account Restrictions

We may suspend, restrict or close an account if:

• you breach these Terms or game rules;
• you fail to complete identity verification or provide requested information;
• we suspect fraud, collusion, cheating, money laundering or use of automated software;
• you play from outside Alberta or mask your location;
• we are required to do so by law, the regulator or the market entity;
• we identify serious signs of gambling harm.

Where possible, we will tell you the reason and how to resolve it.

Closing your account. You may close your account at any time by contacting support. Your balance is paid out to a verified method in your name, subject to the checks above. A closed account cannot be used to play, and a new account opened to get around a closure, a break or a self-exclusion will be closed. Records are kept for the periods set out in our Privacy Policy.

18Anti-Money Laundering

We comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), FINTRAC guidance and the anti-money laundering procedures that apply in the Alberta market. This includes verifying identity, monitoring transactions, keeping records and reporting suspicious or prescribed transactions to FINTRAC.

You must not use your account to deposit or withdraw funds that come from crime or to move funds without genuine play. We may request source-of-funds or source-of-wealth information, freeze funds where the law requires it and close accounts linked to money laundering. We cannot tell you whether a report has been filed.

19Fraud Prevention

Fraud includes using stolen or another person’s payment methods, chargebacks on legitimate deposits, opening multiple accounts, colluding with other players, exploiting software errors and using bots or other automated tools. We use device, payment and gaming data to detect these activities.

Where fraud is found, we may void the bets and winnings concerned, recover losses, close the account and share information with payment providers, the regulator and law enforcement as the law allows. If you discover a software error, please report it to us instead of using it.

20Privacy

We handle your personal information under the Alberta Personal Information Protection Act (PIPA) and applicable federal law. Our Privacy Policy explains what we collect — including identity, payment, geolocation and gaming data — why, who we share it with (including regulatory access by AGLC and AiGC) and how you can exercise your rights. Cookies are covered in the Cookie Policy.

21Liability

The service is provided “as is”. We work to keep it available and accurate, but we cannot promise uninterrupted access, and we are not responsible for losses caused by your internet connection, device, events outside our reasonable control, or your breach of these Terms.

To the extent permitted by law, our liability to you is limited to the amount of the stakes or balance directly affected by our error. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or gross negligence, or your rights under Alberta consumer protection law.

22Intellectual Property

The site, its design, text, graphics, logos and software, and the games supplied by our providers, are protected by copyright, trademark and other intellectual property rights belonging to us, our licensors or game providers. You receive a limited, personal, non-transferable right to use them for playing on the site.

You may not copy, modify, distribute, reverse-engineer or commercially use any part of the site or games without written permission.

23Complaints and Dispute Resolution

1. Contact us. Send your complaint through the contact form (category “Complaint”) or to complaints@goldennuggelcasino.com, giving your account email, the date and time, the game or transaction concerned and the outcome you are asking for.
2. Acknowledgement. We acknowledge your complaint within 2 business days and give you a reference number.
3. Investigation and final response. We investigate using the game provider’s round records and our transaction records and send our final response within 10 business days. If a complex case needs longer, we tell you why and when to expect an answer.
4. Escalation. If you are not satisfied with our final response, you may refer the matter to the Alberta Gaming, Liquor and Cannabis Commission (AGLC), which supervises registered iGaming operators in Alberta.

Using this procedure does not affect your right to go to court. The full procedure is also published on our Contact Us page.

24Applicable Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, including the iGaming Alberta Act, the Alberta iGaming Corporation Act, the Gaming, Liquor and Cannabis Act and Regulation, the AGLC Standards and Requirements for Internet Gaming, PIPA and the PCMLTFA. The courts of Alberta have jurisdiction over any dispute arising from these Terms, without prejudice to any mandatory consumer rights.

25Changes to Terms

We may change these Terms to reflect changes in the law, in regulatory requirements or in our services. The date at the top of this page shows the latest version. We will notify you of material changes by email or when you sign in before they take effect, and may ask you to accept them before you continue to play.

If you do not accept the updated Terms, you can close your account and withdraw your balance. Bets placed before a change are settled under the Terms that applied when they were placed.