How Online Casino Gaming Works in Alberta

Create an Account

Registration takes one form: your name, email, phone number, date of birth, province and a password. You also confirm that you are 18 or older and accept the Terms and Conditions. Only one account per person is allowed.

To open an account you need:

• Minimum age 18+ — checked against your date of birth and later confirmed by verification.
• Valid personal information that matches your official ID.
• An email address you can access, used for account and security messages.
• A phone number in your name.
• Identity verification before real-money play and withdrawals (step 2).

Verify Your Identity

Know Your Customer (KYC) checks are required by the AGLC Standards and Requirements for Internet Gaming and by federal anti-money-laundering rules. They confirm that you are who you say you are, that you meet the minimum age and that you are not self-excluded.

Most checks run automatically against your name, date of birth and address. If they cannot be completed that way, you will be asked to upload a government-issued photo ID and, when needed, a recent proof of address. Progress is shown in Account → Verification.

Confirm Your Location

Real-money games are available only while you are physically in Alberta. Your residence or billing address does not matter here — what counts is where your device is at the moment you play. If the check fails, games stay locked until your location is confirmed again.

Allow location access in your browser or app when asked, keep Wi-Fi switched on for better accuracy and avoid VPNs or proxy services, which block the check. Location settings and current status are available in your account together with your limits.

Choose a Payment Method

Deposits and withdrawals are made in Canadian dollars (CAD). Pick a method in the cashier; each method shows whether it supports deposits, withdrawals or both, its minimum and maximum amounts and its processing time. We charge no fees.

Payment methods must be in your own name. Deposits by Interac, cards and debit are instant; online banking takes up to 15 minutes. See all options in the payment methods section.

Explore Casino Games

The lobby is organised into collections so you can find a game quickly: slots (59 titles), table games (16), live casino (25) and jackpot games (9).

Each game card shows its type and studio. Open the details to check the game type, studio and availability — rules, bet range and return-to-player information are in each game’s own help screen. Mark favourites with the heart icon to keep them in your account.

Discover Live Casino

Live dealer games are streamed in real time from professional studios. A real dealer deals the cards or spins the wheel, and you place bets through the on-screen interface within a timed betting window. Results come from the physical cards, wheels and dealers you see on screen; some game shows add on-screen features, which are explained in each game’s rules.

• Live blackjack — 6 tables
• Live roulette — 7 tables
• Live baccarat — 6 tables
• Live game shows — 6 titles

A stable connection helps. If your stream drops, the round at the table still finishes and is settled according to the game’s rules.

Set Personal Limits

Decide on a budget before you play and set it as a limit. Deposit, loss and time limits can be daily, weekly or monthly. Lowering a limit applies immediately; raising it or removing it takes effect only after a cooling-off period.

You can also take a break or request self-exclusion. All tools are in Account → Responsible Gambling, and our Responsible Gambling page explains how each one works.

Manage Your Account

Your account brings together your profile, verification status, balance, limits and favourite games. Keep your contact details current — they are used for security messages and for checks before withdrawals.

Change your email, phone or password in Account → Profile. If you notice activity you do not recognise, change your password and contact support straight away.

Withdraw Funds

Request a withdrawal in the cashier once your identity is verified. Funds are usually returned to a method you used for deposits and that supports payouts, in your own name. Before release, the request may be reviewed for security and anti-money-laundering purposes.

We review each request within 24 hours; then Interac e-Transfer takes 1–2 business days, debit card and online banking 1–3 and EFT 3–5. Withdrawal rules, including when additional documents may be requested, are set out in our Terms and Conditions.